Data privacy information
Deutsche Telekom AG attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.
1. What data is recorded, how is it used, and how long is it stored?
a) Technical characteristics:
When you visit our websites, the web server temporarily records the domain name or your computer’s IP address, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us.
The recorded data is used solely for data security purposes, particularly to protect against attempted attacks on our web server (Article 6 (1f) GDPR). We do not use it to create individual user profiles nor do we share this information with third parties. It is erased after seven days at the latest. We reserve the right to statistically analyze anonymized data records.
b) Dynamic FAQs:
If you use the FAQs and submit a question that is not covered in the pool of available answers, you are prompted to enter your email address. We will only use this email address to send you your answer.
c) Web forms:
Other personal details, such as your name, address, telephone number, or email address will not be collected unless you provide this information voluntarily.
d) Text chat:
If you use the “Kate” text chat on the website to contact HR Services, various types of information are sent to the artificial intelligence (AI-System) of the third party provider (Art. 6 (1a) GDPR). This includes the ID of the chat session. This ID is used to ensure the exchange of questions and answers via the AI and is stored in the browser's local storage. Questions received via the chat are saved separately from the ID. The connection between ID and question is saved for 6 months. The text chat service is provided by our partner SmartRecruiters, Inc.
The ReadSpeaker plug-in from ReadSpeaker, Am Sommerfeld 7, 86825 Bad Wörishofen, Germany, serves to improve accessibility of the website. The read-aloud service is activated at the article and blog level by clicking the "Read out" button. The text is then sent via the user's IP address to the ReadSpeaker server, where an audio file is generated and streamed back to the user's IP address. The process and user's IP address are deleted from the ReadSpeaker server immediately as soon as the audio file is delivered. ReadSpeaker does not store any personal data. All services are implemented in Europe.
When ReadSpeaker is used, technical cookies are saved on the user device and deleted after about 4 days, depending on the session or function. If the function is not activated, no cookies are saved when visiting the website.
2. Controlling data used by social-media plug-ins and links to social media platforms
Some web pages may contain social media buttons (e.g. Facebook, Google, Instagram, Twitter, Pinterest, Xing or LinkedIn) you can use to recommend the services of Deutsche Telekom AG to your friends and family.
To ensure you retain full control of the data, the used buttons provide direct contact between the respective social network and the visitor only once you actively click on the button (one-click solution).
When the social media plug-in or link is activated by clicking on the pictogram, including when sharing content, (Art. 6 (1) a GDPR) the following data may be forwarded to the social media provider: IP address, browser information, operating system, screen resolution, installed browser plug-ins (such as Adobe Flash Player), previous web page if you followed a link (referrer), URL of the current web page etc.
The next time you visit the website, the social media plug-ins are again provided in the default disabled mode, thus ensuring that no data is transferred during a repeat visit to the website.
Further information on social media plug-ins and the scope and purpose of data processing by their providers, as well as additional data privacy-relevant information can be found in the data privacy information published by the respective controller and in the information on the one-click solution.
3. Will my usage habits be evaluated, e.g. for advertising purposes or tracking?
Explanations and definitions
- Tag management (required)
Tag management allows us to manage the use of tools on the different web pages of our web portal. A tag is set for each page to do this. The tag content determines which tools will be used for this page. Tag management is used to assure that the tools are in each individual case only used where appropriate.
- Market research/reach measurement (opt-In)
Reach measurement provides statistics on a website’s usage intensity and the number of users, along with comparable figures for all the connected services. Individual users are not identified at any time. Your identity is always protected.
a) Required cookies
These cookies are required to enable you to navigate through the web pages and use key functions. They support basic functions, such as order processing in the online shop and access to secured areas of the web page. They also serve the purpose of performing an anonymous analysis of user patterns, which we use to continuously develop and improve our web pages for you. The legal basis for these cookies is Article 6 (1) b GDPR.
Country of processing
Cookie (3 months)
Cookie (12 months)
Improvement website, failure analysis
Cookie (6 months)
b) Cookies for optional use of tools
These cookies are activated when you use additional functions, such as the stock price chart by Investis. The possible functions are explained in section 1 of this data privacy information. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR.
Country of processing
Cookies (4 days)
c) Analytical cookies
These cookies help us to improve our understanding of user behavior.
Analytical cookies allow for the compilation of usage and identification data by the original provider or third party providers into pseudonymous usage profiles. We use analytical cookies e.g. to determine the number of individual visitors to a web page or a service, to collect statistical data on the performance of our products and to analyze the visitors’ usage patterns and visitor interactions on the basis of anonymous and pseudonymous information. This information cannot be traced back to a person. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR.
Other than the required cookies, this website does not use any further analytical cookies for anonymized evaluation of user behavior.
d) Marketing cookies/retargeting
These cookies and similar technologies are used to enable the display of personalized and therefore relevant marketing content.
Marketing cookies are used to serve interesting web content and to measure the effectiveness of our campaigns. This happens not only in Apps or on Telekom webpages, but also on the pages of other advertising partners (third party providers). This is also called retargeting. It is used to create pseudonymous content or ad profiles, to the placement of relevant advertising on other websites and to derive insights into target groups that have viewed the ads and content. This information cannot be traced back to a person. Marketing and retargeting cookies assist us in serving you advertising content that is potentially relevant for you. By suppressing marketing cookies, you will continue to see the same number of ads, but they may be less relevant for your interests. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR.
We use the Facebook service Customer Audience and the Facebook pixel on our websites to optimize our advertising offering, provided you have given the relevant consent to Facebook. Further information on these Facebook services and data privacy information from Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook") can be accessed under the link https://www.facebook.com/privacy/explanation.
If you use a Facebook User Account, the set Facebook cookie makes the Facebook pixel aware of this on our websites. The same cookie is used to transfer the collected usage data to Facebook for analysis and marketing purposes. You can check and/or disable directly via Facebook the way in which Facebook collects, further processes and uses this data.
- HTTP header information (including IP address, web browser information, page storage location, document, website URL and web browser user agent, as well as date and time of use)
- Pixel-specific data; this includes the pixel ID and Facebook cookie data, including your Facebook ID (this data is used to link events to a certain Facebook advertising account and to assign them to a Facebook user)
The aforementioned data processing only affects users that have a Facebook account or have accessed a Facebook partner page (whereby a cookie was set). The playing out of advertising on Facebook (partner) pages on the basis of the Customer Audience service does not affect any users that are not Facebook members.
If the Facebook ID included in the Facebook cookie can be assigned to a Facebook user, Facebook assigns this user to a target group (Custom Audience) on the basis of the rules stipulated by us, provided the rules are relevant. We use the information obtained in this way to present Deutsche Telekom advertising on Facebook (partner) pages.
e) Services by other companies (independent third-party providers)
Some of our web pages feature services of third party providers, who bear the sole responsibility for their services. When you visit one of our web pages, cookies or similar technologies may collect data and send it to third parties. Some of the data may be transmitted for Deutsche Telekom’s own purposes. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR. The scope, purpose and legal basis on which further processing is carried out for the third party’s own purposes can be found in the third party’s data privacy information. Information about these independent third party providers can be found in the following.
Sharing functions, to share articles
Social media integration: Display of posts by Deutsche Telekom from the official Facebook channels within this website
Social media integration: Display of tweets by Deutsche Telekom from the official Twitter channels within this website
Social media integration: Display of posts by Deutsche Telekom from the official Instagram channels within this website
Video player to play embedded video content
Video integration by using YouTube API Services (Terms of Service): Display of videos by Deutsche Telekom from the official YouTube channels within this website
Video player to play embedded video content
We use Google Maps for maps and locations on individual websites, e.g. the "Worldwide display", which you can access via the "Group" navigation item. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. By embedding Google Maps your IP address is transferred directly to Google and a cookie stored as soon as you visit this kind of website. You can obtain information and opt out at any time from data processing by Google at http://www.google.de/intl/de/policies/privacy.
4. Where can I find the information that is important to me?
This data privacy information provides an overview of the items which apply to Deutsche Telekom processing your data in this web site.
Further information, including information on data privacy information for specific products, is available at https://www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection and https://www.telekom.de/datenschutzhinweise.
5. Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at Deutsche Telekom?
Deutsche Telekom AG acts as the data controller. If you have any queries, please contact our Customer Services department or the Global Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, email@example.com.
6. What rights do I have?
You have the right
a) to request information on the categories of personal data concerned, the purposes of the processing, any recipients of the data, and the envisaged storage period (Art. 15 GDPR);
b) to request that incorrect or incomplete data be rectified or supplemented (Art. 16 GDPR);
c) to withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);
d) to object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Art. 21 (1) GDPR);
e) to request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or object according to (d) above;
f) to demand, under certain circumstances, the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);
g) to data portability, i.e., you can receive the data that you provided to us in a commonly used and machine-readable format such as CSV, and can, where necessary, transfer the data to others (Art. 20 GDPR);
h) to file a complaint about the data processing with the responsible supervisory authority (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragter für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information, North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen)).
7. Who does Deutsche Telekom pass my data on to?
To processors, i.e., companies we engage to process data within the legally defined scope, Article 28 GDPR (service providers, agents). In this case, Deutsche Telekom also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, and printing.
To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Deutsche Telekom contract. This is the case if you order services of these partners from us, if you consent to the involvement of the partner, or if we involve the partner on the basis of legal permission.
Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to a state authority that requests it.
8. Where is my data processed?
Your data will be processed in Germany and other European countries. If, in exceptional cases, your data is processed in countries outside the European Union (in so-called third countries), this will take place
a) if you have expressly consented to this (Article 49 (1) a GDPR). (In most countries outside the EU, the level of data protection does not meet EU standards. This concerns in particular comprehensive monitoring and control rights of state authorities, e. g. in the USA, which disproportionately interfere with the data protection of European citizens,
b) or to the extent necessary for our service provision to you (Article 49 (1) b GDPR),
c) or to the extent required by law (Article 49 (1) c GDPR).
Furthermore, your data will only be processed in third countries if certain measures ensure a suitable level of data protection (e.g., EU Commission's adequacy decision or suitable guarantees, Art. 44 et seq. GDPR).
Data privacy information last revised: March 18, 2021