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Data privacy information

Telekom Deutschland GmbH, Landgrabenweg 151, 53227 Bonn attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.

1. What data is recorded, how is it used, and how long is it stored?

Technical characteristics: When you visit our websites, the web server temporarily records the domain name or your computer’s IP address, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us.
The recorded data is used solely for data security purposes, particularly to protect against attempted attacks on our web server (Article 6 (1f) GDPR). We do not use it to create individual user profiles nor do we share this information with third parties. It is erased after seven days at the latest. We reserve the right to statistically analyze anonymized data records.

2. Will my usage habits be evaluated, e.g. for advertising purposes or tracking?

Explanations and definitions

We want you to enjoy using our websites and take advantage of our products and services. We have an economic interest in ensuring this is the case. We analyze your usage habits on the basis of anonymized or pseudonymized data so you can find the products that interest you and so we can make our websites user-friendly. Deutsche Telekom or its contract data processors create usage profiles that comply with the legal requirements. This information cannot be traced back to you directly. The following information is intended to provide you with general information on the various purposes of processing data. The cookie message displayed when visiting our webpages gives you the opportunity to permit or reject the use of cookies. Cookies that are strictly necessary to provide the web service cannot be rejected (see explanation at 1. above).

Tag management (strictly necessary)

Tag management allows us to manage the use of tools on our web pages. A tag is set for each page to do this. The tag content determines which tools will be used for this page. Tag management is used to assure that the tools are in each individual case only used where appropriate.

Market research / Reach measurement (opt-In)

Reach measurement provides statistics on a website’s usage intensity and the number of users, along with comparable figures for all the connected services. Individual users are not identified at any time. Your identity is always protected.

Profiles for a user-geared presentation of the web sites (opt-in)

The compilation of clickstream analyses assists us in continuously improving our web pages. The clickstream corresponds to your movement on the websites. Analyzing the movement provides us with an insight into usage habits on our websites. This allows us to detect any existing structural deficiencies in our web pages and thereby improve them accordingly.

Profiles for personalized recommendations (opt-in)

Deutsche Telekom would like to offer you individually targeted and personalized take-action and click recommendations for special offers, services or products.  This involves our service providers compiling a pseudonymous profile about the services and websites accessed by you and assigning categories to the profile. The system displays content or information that matches your profile.

a) Required cookies

These cookies are required to enable you to navigate through the web pages and use key functions. They support basic functions, such as order processing in the online shop and access to secured areas of the web page. They also serve the purpose of performing an anonymous analysis of user patterns, which we use to continuously develop and improve our web pages for you. The legal basis for these cookies is Article 6 (1) b GDPR.



Storage period

Involved as

Tag management

Cookie (3 months)


Statistical analysis

Cookie (6 months)


3. Where can I find the information that is important to me?

This data privacy information provides an overview of the items which apply to Deutsche Telekom processing your data in this web site.
Further information, including information on data privacy information for specific products, is available at and

4. Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at Deutsche Telekom?

Telekom Deutschland GmbH, Landgrabenweg 151, 53227 Bonn acts as the data controller. If you have any queries, please contact our Customer Services department or the Global Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany,

5. What rights do I have?

You have the right

a) to request information on the categories of personal data concerned, the purposes of the processing, any recipients of the data, and the envisaged storage period (Art. 15 GDPR);

b) to request that incorrect or incomplete data be rectified or supplemented (Article 16 GDPR); bzw. Ergänzung unrichtiger bzw. unvollständiger Daten zu verlangen (Art. 16 DSGVO);

c) to withdraw consent at any time with effect for the future (Art. 7 (3) GDPR); (Art. 7 Abs. 3 DSGVO);

d) to object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Article 21 (1) GDPR); , die sich aus Ihrer besonderen Situation ergeben (Art 21 Abs. 1 DSGVO);

e) to request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or object according to (d) above; von Daten zu verlangen - insbesondere soweit die Daten für den vorgesehenen Zweck nicht mehr erforderlich sind bzw. unrechtmäßig verarbeitet werden, oder Sie Ihre Einwilligung gemäß oben (c) widerrufen oder einen Widerspruch gemäß oben (d) erklärt haben;

f) to demand, under certain circumstances, the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR); von Daten zu verlangen, soweit eine Löschung nicht möglich bzw. die Löschpflicht streitig ist (Art. 18 DSGVO);

g) to data portability, i.e., you can receive the data that you provided to us in a commonly used and machine-readable format such as CSV, and can, where necessary, transfer the data to others (Art. 20 GDPR);, d.h. Sie können Ihre Daten, die Sie uns bereitgestellt haben, in einem gängigen maschinenlesbaren Format wie z.B. CSV erhalten und ggf. an andere übermitteln (Art. 20 DSGVO;)

h) to file a complaint about the data processing with the responsible supervisory authority (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragter für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information, North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen)). (für Telekommunikationsverträge: Bundesbeauftragter für den Datenschutz und die Informationsfreiheit; im Übrigen: Landesbeauftragte für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen).

6. Who does Deutsche Telekom pass my data on to?

To processors, i.e., companies we engage to process data within the legally defined scope, Article 28 GDPR (service providers, agents). In this case, Deutsche Telekom also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, and printing.
To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Deutsche Telekom contract. This is the case if you order services of these partners from us, if you consent to the involvement of the partner, or if we involve the partner on the basis of legal permission.
Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to a state authority that requests it.

7. Where is my data processed?

Your data will be processed in Germany and other European countries.
If, in exceptional cases, your data is also processed in countries outside the European Union (i.e., in third party countries), this is done only if you have explicitly given your consent, if it is required so we can provide you with services, or if it is prescribed by law (Article 49 GDPR). Furthermore, your data is processed in third party countries only if certain measures ensure a suitable level of data protection (e.g., EU Commission's adequacy decision or suitable guarantees, Art. 44 et seq. GDPR).

This data privacy information was last updated July 3rd, 2020